It is important are customers are 100% satisfied with their purchase from Heroes & Heretics Ltd. and we expect all products delivered to you to be in perfect condition.
However, if you received your order and believe they are in anyway defective or you have received the wrong product then please contact us immediately so we can take care of you..
Provided the bottle has not been opened, we will gladly refund your money back provided you inform us within 7 days from the date of your products being delivered to you.
We will reimburse the cost of returning items where they have been delivered in error or the items were damaged or defective.
It is vital that all products are returned to us in good condition and in the original packaging, so that the products will be resold and refunds will be issued within 14 days of receiving the returned goods. If the product was incorrect or damaged, we will refund you the cost of returning the item, so a postage receipt from the courier should be kept as a record.
Under the Consumer Rights Act, if any products that have been delivered to you are faulty or are in unsatisfactory condition, you have the legal right to reject the goods and obtain a full refund as long as it’s within 30 days from the date of the goods being received. Please note the sooner you inform us, the sooner we are able to refund you for the product and delivery. All postage receipts should be kept as a record.
Returning Items
Please understand that you have a legal responsibility to keep the products in your possession and to take reasonable care of the products until you return them to back to us.
You will normally need to pay for the cost of returning product unless the items being returned have a defect/ are damaged / you have been given the wrong product. You will be held accountable for insuring all returning products. Should any products succumb to damage or shows signs of tampering coming to back us, we reserve the right to make a claim against you should damages be sustained.
Please return all items to the following address:
Heroes & Heretics Ltd.
Unit 27, Hoyland Road
Hillfoot Industrial Estate
Sheffield S3 8AA
